Customer Problem Resolution

Root Cause. Why are your customers upset? KCG can help take the mystery out of it.  

We have Korf-ized Customer Service and provide training on proper phone etiquette, measuring progress metrically, and identifying root cause of your customer's aches and pains. We work with your staff in developing a “Best in Class” customer service organization.

change management training, communications training, consultative selling, management process improvement, sales marketing optimization, consultative selling, supervisor training, supervisor workshops, team building workshop, communications workshop

WORKSHOPS

Manufacturing Process Improvement

Negotiating Win-Win Solutions

Supervising with Confidence

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